Refund Policy

At Webkolek, we strive to provide excellent services that meet your business needs. However, if you are not satisfied with our services, our refund policy is designed to ensure transparency and fairness.

Refund requests must meet the following criteria:

- Refunds are applicable only for services that have not been delivered or commenced.

- If a service package has been purchased but no work has started within 5 working days from the purchase date, you may request a full refund.

- Refunds are not available for services that have already been rendered or for completed digital marketing campaigns.

- To request a refund, please contact our customer support team at [webkolekindia@gmail.com] with your order details.

- You must submit your refund request within 2 days of the initial purchase.

- We will review your request and notify you of the status of your refund within 5 working days.

- For services that are partially completed, we may issue a partial refund based on the proportion of work already done.

- Any third-party fees (e.g., ad spend on Google Ads, Facebook Ads) are non-refundable as these are costs we incur on your behalf.

Certain services are non-refundable. These include:

- One-time setup fees

- Custom development work

- Monthly subscription fees after the billing cycle has commenced

Refunds will be processed via the original payment method. It may take up to 2 days for the refund to reflect in your account, depending on your payment provider.

We reserve the right to refuse a refund request if:

- The request is made after the stipulated refund period.

- The service in question has been fully or partially completed.

- There is evidence of misuse or fraudulent behavior.

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page, and you are encouraged to review this policy periodically. For more information or further inquiries, please contact us at [webkolekindia@gmail.com].